Layerdock vs Userback
Userback if you are a product team running a continuous feedback lifecycle with roadmaps and feature voting. Layerdock if you are an agency running review rounds on client builds.
Layerdock
Free to start
Free forever, no card. Pro is $19/mo per workspace, with unlimited client reviewers on every plan.
Userback
from $39/mo
Team: 5 seats, 5 projects ($29 billed annually)
Install
Nothing
Layerdock reviews a live site from a link. No extension for reviewers, and a snippet only for private staging.
Free forever, no card. Clients just open the link, nothing to install.
How this comparison was made
Both sets of prices were read off each vendor’s own pricing page on , not from a directory or another roundup, which are routinely months stale.
Layerdock makes one of these two tools. The section naming where Userback is the better choice is real, not a softened weakness. If it fits your work better, buy it.
Userback vs Layerdock at a glance
| Userback | Layerdock | |
|---|---|---|
| Free plan | 2 seats, 2 projects, 7-day retention | Free forever, no card |
| Entry price | $39/mo ($29 annually) | $19/mo |
| Free tier | Yes: 2 seats, 7-day retention | Yes: 1 seat, 2 docks, 35 pins/mo |
| Console + network capture | Partial | Full bundle on Agency ($59 to $69/mo) |
| Roadmaps + feature voting | Yes | No |
| Projects at entry tier | 5 | 5 docks |
| Seats | 5 (unlimited from $99/mo) | 7 on Pro, 20 on Agency |
| Built for | Product teams | Agencies and dev teams |
LayerdockUserback reaches further up the product stack than most tools in this category. Alongside visual bug reporting it carries feature voting, a public roadmap and a feature portal add-on. That makes it a product-feedback platform that also does visual review, rather than a review tool that has grown features.
Which one fits comes down to whether your feedback is continuous or episodic. A SaaS team collecting input from real users indefinitely wants the roadmap and the voting. That is the product working as designed. An agency running a two-week review round on a client build will never open either, and is paying for them.
On price, Userback Team is $39/mo ($29 annually) for 5 seats and 5 projects; Business $99 ($79) for unlimited seats and 25 projects; Business Plus $199 ($159) for 50 projects. There is a real free tier at 2 seats and 2 projects, though feedback is retained only 7 days on it. Layerdock is free for one person with 2 docks and 35 pins a month, then $19/mo Pro or $69/mo Agency ($59/mo billed yearly) per workspace, with unlimited reviewers on every plan.
On capture, Userback records partial technical context; Layerdock bundles the full console error log and every failed or slow network request from the moment the pin was left, on the Agency plan. If the recurring complaint on your team is that bug reports arrive without enough to act on, that is the specific gap.
When Layerdock is the better choice
- Focus. Userback is aimed at product managers, so roadmaps and feature voting are much of what you pay for, and irrelevant if you just need a client to sign off a build.
- $19/mo per workspace against $39/mo for 5 seats and 5 projects, with unlimited client reviewers on every Layerdock tier.
- Console errors and network requests bundled on every pin on the $59 to $69/mo Agency plan, where Userback’s capture is partial.
When Userback is the better choice
- The widest feature set in this comparison: visual bug reporting alongside feature voting, a public roadmap and a feature portal add-on. If you collect feedback continuously from real users, that breadth is the reason to pick it.
- A free tier with 2 seats and 2 projects, where Layerdock’s Free plan is a single seat. Feedback is retained only 7 days on Userback’s free tier.
- Unlimited seats from the Business plan at $99/mo ($79 annually), which beats Layerdock’s 20-member Agency cap for a large team.
Try Layerdock alongside Userback
Paste your site, send one review link, and see which fits your team. The Free plan costs nothing.
Free forever, no card. Clients just open the link, nothing to install.
Everything in Layerdock, in one place
Pin it on the live page
Reviewers click any element on the real site and leave a comment. Nothing to install.
Draw and annotate
Mark up a screenshot with arrows and shapes so the change is obvious.
Record the problem
Screen recordings attach to the pin, so nobody has to explain it twice.
Console and network context
Every pin carries the errors and failed requests behind it for your developers.
Inspect the element
See the exact element, its styles and its accessibility details from the pin.
Hand it to your AI agent
Connect over MCP so your coding agent reads the feedback and fixes it.
How it works
1. Capture
Paste your site URL into a dock.
2. Share
Send the link. Clients need no account.
3. See
Every pin lands in one place, with context.
Layerdock pricing
Free
$0
Free forever, no card. Pins on the live site, unlimited client reviewers, one client share link.
Pro
$19/mo
Pro: per workspace, unlimited reviewers, 5 docks
Agency
$69/mo
Agency ($59/mo billed yearly): unlimited docks, console + network diagnostics
Console and network diagnostics are on the Agency plan, not the entry plan. Compare that tier, not the headline price, if diagnostics are what you are buying. See full pricing.
Not just us: the whole shortlist
This page argues one tool against another. If you have decided to leave Userback but not what to move to, Userback alternatives ranks the realistic options by verified entry price, including the ones cheaper than us.
Common questions
Does Userback have a free plan?
Yes: 2 seats and 2 projects, with feedback retained for 7 days. Layerdock also has a permanent Free plan: one seat, 2 docks and 35 pieces of feedback a month, with unlimited reviewers. If you need a second seat for free, Userback is the answer here.
Is Userback overkill for an agency?
Often, yes. Roadmaps and feature voting are built for a product team fielding continuous user input. An agency running review rounds on client builds pays for those and does not use them, which is the main reason to prefer a focused tool.
Which captures more technical detail?
Layerdock, on its Agency plan: the DOM element, a screenshot, the full console error log and any failed or slow network requests from that moment. Userback’s capture is partial. Note the diagnostics bundle is not on Layerdock’s $19 entry plan.
Review the live site, with nothing to install
Paste a URL, share the link, and your client pins comments on the real page. Plans start free.
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Want the whole category rather than one head-to-head? Compare 17 website feedback tools, read what a dock is, or go straight to pricing.