Userback pricing
Userback has a free plan with 2 seats and 2 sites, then Team at $49 a month for 5 seats, Business at $119 for 15 and Business Plus at $199 for 25. Billed yearly those are $39, $89 and $159 a month. Console logs, session replay and the Jira integration start on Business.
Every figure on this page was read off Userback’s own pricing page on . Prices change; check that page before you buy. Layerdock is a competing product, and this page says so where it matters.
Userback plans and prices
| Plan | Billed monthly | Billed yearly | Includes |
|---|---|---|---|
| Free Forever | $0 | $0 | 2 seats, 2 sites, feedback locked after 7 days |
| Team | $49 | $39 | 5 seats, 5 sites |
| Business | $119 | $89 | 15 seats, 25 sites |
| Business Plus | $199 | $159 | 25 seats, 50 sites |
| Enterprise | Not published | Not published | Unlimited projects, SSO, SOC 2 report |
US dollars. Yearly is the per-month figure when billed annually; the page does not show yearly totals.
What changes the bill
| Item | What Userback publishes |
|---|---|
| Extra seat | Business and Business Plus only: $9 a month each, $7 billed yearly. Team cannot add seats |
| People submitting feedback | Unlimited and free; they do not need a seat |
| Free plan | Yes: 2 seats and 2 sites, but feedback is locked after 7 days unless you upgrade |
| Feature Portal add-on | From $31 a month on Team (billed yearly); included on Business and up |
| Discount | 25% off yearly plans for startups in the first year; 25% for education and charities |
What a team of 3, 7 or 20 pays
Worked from the monthly-billing prices above, taking the cheapest published route for each team size. Clients and other outside reviewers are not counted, because Userback does not charge for them.
| Team | Userback, per month | How | Layerdock, per month |
|---|---|---|---|
| 3 people | $49 | Team covers 5 seats (Free stops at 2) | $0 on Free (owner + 2 teammates, 2 docks, 35 comments a month) or $19 on Pro |
| 7 people | $119 | Team cannot add seats, so Business | $19 on Pro (7 team members, 5 docks) |
| 20 people | $164 | Business plus 5 extra seats at $9 (Business Plus would be $199) | $69 on Agency (20 team members, unlimited docks) |
Layerdock is priced per workspace with unlimited reviewers. Its plans cap docks (one dock is one site), not only people: Free has 2, Pro has 5 and Agency is unlimited. The full ladder is on the Layerdock pricing page.
Which plan each feature starts on
| Feature | Starts on |
|---|---|
| Slack and Microsoft Teams notifications | All plans, including Free |
| MCP connectors, Zapier | Team ($49) and up |
| Console logs and network requests | Business ($119) and up |
| Session replay with feedback | Business and up |
| Jira, ClickUp, Asana and other project tools | Business and up |
| Remove the “Powered by Userback” logo | Business Plus ($199) only |
| SSO | Enterprise only |
What to watch for
- The free plan locks each piece of feedback after 7 days.
- Team cannot buy extra seats, so the sixth person moves the bill from $49 to $119.
- Jira and the other project-management integrations are on Business, not Team.
When Userback is the better buy
Userback is the better buy for a SaaS product team that wants feature voting, a public roadmap and user surveys alongside bug reports, not only client review of a build.
For the feature-by-feature view, see Layerdock vs Userback. If you are comparing more than two tools, Userback alternatives ranks the realistic options by price.
Common questions
How much does Userback cost?
Team is $49 a month for 5 seats, Business $119 for 15 and Business Plus $199 for 25. Billed yearly they are $39, $89 and $159 a month. There is also a free plan.
Is Userback free?
There is a Free Forever plan with 2 seats and 2 sites. Feedback on it is locked after 7 days unless you upgrade.
Which Userback plan includes Jira?
Business, at $119 a month, and above. Team includes MCP connectors and Zapier but not the project-management integrations.
How much is an extra Userback seat?
$9 a month per seat on Business and Business Plus, or $7 billed yearly. The Team plan cannot add seats.
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Spotted a price that has changed? Tell us at hey@layerdock.io and we will re-read the vendor’s page and correct it.